Policies

Hours Of Operation

Our hours of operation for our website are 24/7/365. Our customer service hours are Monday thru Friday, 8:30-5:00 e.s.t.; however, we will be monitoring our emails in the off-hours and weekends as well and will make every effort to address critical needs as quickly as possible.


Freight and Handling

  • Free freight on orders over $99.99
  • $7.99 shipping on orders $99.99 or under
  • $1.99 handling charge on all orders

Order Placement

  • After the submission of your order, you will receive an order confirmation via email.
  • Please make certain that you order all necessary items before you hit the submit button. Orders are immediately authorized and released to our warehouse for pick/pack and with the volume of orders we process on an hourly basis, it is impossible to add to an order.
  • After your order is shipped, you will receive a shipment confirmation email including the carrier information and tracking numbers. Please pay close attention to the number of tracker numbers you receive as those indicate the number of packages that will be shipped to complete your order. Sometimes, especially in inclement weather, packages can get separated. Each package has a unique tracker number so you can track each package from our door to yours.

Debit And Prepaid Card Orders

We will gladly accept debit and prepaid cards as payment for your order. However, please be aware that funds may be withdrawn from your account immediately upon placing an order, even if the order will not be shipped until the next business day. Merchandise is reserved for you when your order is placed during off hours even though shipping does not occur on weekends. This is a function of the card issuer. Shade Tree Powersports cannot be held responsible for any overdraft charges or other fees resulting from the use of a debit or pre-paid card. It is the customer’s responsibility to work through their card issuer on discrepancies or overlaps in charges.

Upon Receiving Your Order

  • Carefully inspect all of the merchandise in your order to verify that the correct quantity and part number of each received item matches your order confirmation and invoice.
  • Each package in your shipment carries a unique tracker number. Make certain that the number of packages received matches the number in the shipment confirmation email. If a package is missing, the carrier’s website will give updated delivery information for the missing package.
  • Should there be any issues with your order, please contact customer service at 888-742-3387 or info@shadetreepowersports.com.
  • If your merchandise was damaged in shipment, report the damage by filing a damage claim with the carrier that delivered the shipment. You must hold on to the original carton and the damaged merchandise for inspection. Do not discard either until your damage claim has been resolved.
  • All claims for shortage or internally concealed damage must be reported within forty-eight hours of receipt of your merchandise.

Fitment Errors

  • Should an item you purchase for a particular year/make/model of vehicle appear not to fit, please contact customer service at 888-742-3387 or info@shadetreepowersports.com for assistance in determining whether or not there may be a fitment error on our website. If the error is ours, we want to make the necessary changes as soon as they are discovered.
  • Prior to contacting us, make certain that you have your vehicle’s year, make and model information verified and available. Many times the error on older vehicles is due to the manufacturers’ serial plate information causing confusion. Generally one year is added to the date of manufacturer to obtain the correct model year. For example, a snowmobile with a date of manufacturer of May 2001 is actually a 2002 model year.
  • Additionally, with the growth of eBay, Craig’s List and many vehicle forums, people are purchasing used parts and adapting them to make repairs and that can affect fitment. We are here to help you get back on the road, track, trail or water as quickly as possible, so let us help you resolve your fitment issue before a potentially unnecessary return is started.

How To Return Merchandise

  • Shade Tree Powersports has a very customer friendly returns policy. Returns must be received at our returns center within sixty (60) days of the order date.
  • There are no returns on electronics or electrical items.
  • All merchandise to be returned for refund or exchange must be new, unused, never-been installed, in the original display packaging and clothing items must have all tags and labels still attached. Snowmobile windshields and other items with protective plastic wrapping will be rejected if the protective packaging has been removed.
  • Chemicals such as oil, brake fluid, etc. that have had the seal broken cannot be returned.
  • Batteries that have been filled with acid cannot be returned due to UPS and USPS shipping regulations.
  • Contact customer service at 888-742-3387 or fill out the return request
  • Make a photocopy of your invoice and designate the quantity of each item that is being returned.
  • Carefully package all items for return in a sturdy shipping container. Do not ship items back using only the display packaging such as helmets, covers, Watersports tubes, etc. Their display boxes were not intended to be shipping containers and damage to the product will occur during return shipping.
  • It is your responsibility to ensure that all products are properly packaged for safe transport to the returns processing center. Carefully check the level of insurance that is included in the shipping cost of the individual parcel carrier you select to transport your return and purchase additional insurance if necessary. The parcel carriers will reject damage claims if they determine that the damage is due to improper packaging.
  • Send your return shipping prepaid via the parcel carrier of your choice to:  Door #9 100 Walnut St. Champlain, New York 12919 Packages sent shipping collect (COD) will not be accepted at our returns processing center. Make certain that the returns authorization (RA) number is clearly written on the invoice photocopy accompanying the merchandise and clearly written on the outside of the box as well
  • Our inventory changes on a minute-by-minute basis and therefore, in cases of merchandise returned for exchange, we strongly suggest that you purchase the replacement merchandise and we will issue you a refund when the returned merchandise is received and processed at our returns facility.

Product Warranties

To report a Product Defect or Warranty Claim please contact customer service at 888-742-3387 or info@shadetreepowersports.com and we'll gladly help resolve any issues.

Pricing Errors

In the event that a product is mistakenly listed at an incorrect price, Shade Tree Powersports reserves the right to refuse or cancel any orders placed for product listed at the incorrect price, or for orders in which the total has been calculated incorrectly. Shade Tree Powersports reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Shade Tree Powersports will issue a credit to your credit card account in the amount of the incorrect price